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CROWNE PLAZA AUCKLAND BY IHG, Auckland – A Smart Stay in the City
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Key details
About the Hotel
128 Albert Street,
Auckland,
New Zealand,
1030,
Auckland Region
Rooms with Views
Crowne Plaza Auckland offers 352 rooms, including standard, premium, and suites. Rooms feature air conditioning, flat-screen TVs with Sky channels, free Wi-Fi for IHG Rewards members, and private bathrooms with bulk amenities. Premium rooms on higher floors provide city or ocean views. Suites include espresso machines, mini bars, and deluxe bathroom amenities. The Duplex Suite on level 28 has a separate lounge and bedroom.
Dining at Aria
Aria Restaurant serves an international breakfast buffet from 6:30 AM to 10:30 AM. The menu includes contemporary dishes made with local produce. Aria Bar offers signature cocktails and a lighter menu on Sundays and Mondays. The restaurant is open until late Tuesday to Saturday, catering to dietary needs.
Fitness and Relaxation
The 24-hour fitness center on the 12th floor includes elliptical machines, free weights, and a sauna. Guests can access gender-specific saunas and guided yoga classes. The Executive Lounge on the top floor provides harbor views, complimentary breakfast, and evening drinks.
Central Business District
The hotel is in Auckland’s CBD, near Queen Street’s fashion stores and Britomart’s boutiques. It’s a 5-minute walk to the Sky Tower and Elliott Stables dining hub. The ferry terminal, Commercial Bay shopping, and Viaduct Harbour are within 1.5 km. Self-parking is available next door for NZD 30 (weekdays) or NZD 15 (weekends).
Services and Events
The business center offers 24-hour printing and secretarial services. Ten meeting spaces accommodate up to 400 guests, with in-house AV support. The concierge recommends local attractions like Kelly Tarlton’s Aquarium (6.5 km away). Weddings can host 300 guests, with parking for 700 vehicles. Electric vehicle rentals are available on-site.
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Choose the Room
From cozy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Thoughtfully designed amenities for a comfortable & memorable stay
Wi-Fi
Parking
NZD 30 per day
Baggage storage
Baggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness center
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Outdoor dining area
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Babysitting/Child services
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Sauna
Room features
Air conditioning
Heating
Sitting area
Patio
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
128 Albert Street,
Auckland,
New Zealand,
1030,
Auckland Region
Map view
128 Albert Street,
Auckland,
New Zealand,
1030,
Auckland Region
City landmarks
Parks
Auckland War Memorial Museum
1.2
mi
Museums
New Zealand Maritime Museum
3200 ft
Viaduct Harbour Ave
Viaduct Harbor
5200 ft
Stadiums
Spark Arena
1.0
mi
Shopping Area
Victoria Park Market
3100 ft
Square
Takutai Square
3700 ft
Harbor
Queens Wharf
4300 ft
Level 3 130 Quay Street Waitemata Harbour
Britomart
3500 ft
Church
St. Paul's Church
2200 ft
Square
Wynyard Quarter
3800 ft
Events
ANZ Viaduct Events Centre
3600 ft
Church
The Baptist Tabernacle
2900 ft
Parks
Western Park
1.1
mi
Nearby
Tower
SkyTower
800 ft
Gallery
Auckland Art Gallery Toi o Tamaki
1600 ft
Square
Aotea Square
1600 ft
Auckland CentralNew Zealand
Queen Street
800 ft
Broadway Theatre
Aotea Centre
1400 ft
Parks
Albert Park
2000 ft
Events
SKYCITY Auckland Convention Centre
600 ft
Public Building
Auckland Town Hall
1700 ft
Square
Vulcan Lane
2000 ft
Church
St Patrick's Cathedral
1300 ft
Church
St Matthew-in-the-City Church
700 ft
Queen Street Aotea Square
Statue of Sir Dove-Myer Robinson
600 ft
Events
SKYCITY Auckland
600 ft
Libraries
Central City Library
1600 ft
Auckland CentralNew Zealand
Grey Lynn
700 ft
Amusement & Theme Parks
Odyssey Sensory Maze
700 ft
Island
Hauraki Gulf
1200 ft
Restaurants
Depot Eatery & Oyster Bar
700 ft
86 Federal Street
Tony's Steak & Seafood Restaurant & Bar
600 ft
27 Wellesley St W
Elliott Stables
500 ft
39 Elliott Street
Gusto at the Grand
400 ft
SkyCity Grand Hotel
Aria Restaurant and Bar
100 ft
128 Albert Street
Torchon French Creperie
400 ft
39-41 Elliott Street Elliott Stables
Big Little Grill
600 ft
Elliott Stables 41 Elliott Street
Chawlas Indian Restaurant
600 ft
B/21 Wellesley Street West Auckland Central
The Seafood Kitchen
400 ft
39-41 Elliott Street Elliot Stables
Le Paris French Eatery
400 ft
39-41 Elliott Street
Guest Ratings & Reviews
Real Guest Experiences & Ratings
86%
enjoyed their stay & would return
comfortable rooms
friendly staff
outdated rooms
construction noise
8.6/10
Great
Rooms
7.7
Location
8.5
Service
8.4
Dining
7.8
Guest reviews
8.6/10
based on 10 reviews
8.5
8.5/10 based on 2283 reviews
Matthew
United Kingdom,
March
2024
8.0/10
I had a decent stay at the hotel. The location was lively and convenient, but construction nearby was a bit of a hassle. The rooms were spacious and comfortable, though they could use an update. The service was friendly and helpful, despite a few communication hiccups. The dining options were delicious, but timing for meals was a challenge.
Rooms
7.0
The room I stayed in was large with two huge queen size beds. Despite feeling a bit dated, it was decently sized and the bed was very comfortable.
Service
8.0
The staff was nice and extremely helpful and friendly, although some had challenges with English. They even offered a complimentary glass of wine due to being extra busy.
Location
8.0
The hotel's location was great, just a 10-minute walk to the waterfront and surrounded by bars and restaurants. However, ongoing construction in the area affected the overall experience.
Dining
8.0
The food served was delicious and satisfying, but the early dining hours made it a bit challenging to fully enjoy dining at the facility.
Facilities
9.0
The hotel offered all the necessary facilities for a comfortable stay, including room service, dry cleaning, housekeeping, and laundry services.
comfortable rooms
outdated rooms
James
United Kingdom,
November
2023
7.8/10
I had a great stay at this hotel. The rooms up on floors 27 and 28 had double queen beds, a desk, plenty of storage, as well as additional seating, which made my stay very comfortable. I especially liked how the guy at the door was very helpful with taking our bags to our room. However, the location was a bit too close to the Tower with lots of tourists, and the breakfast was a bit poor.
Rooms
9.0
The rooms were very comfortable and well-equipped.
Service
9.0
The service was outstanding, with the staff going out of their way to assist us with reservations and sightseeing advice.
Location
7.0
The hotel is centrally located in Auckland CBD, close to the Tower, restaurants, and shopping areas, though it was under construction during my visit.
Dining
6.0
The dining experience was average with some items missing from the menu.
Facilities
8.0
The hotel facilities were great, offering various services like room service, laundry, and tours/ticket assistance.
Glen
United States of America,
November
2023
7.6/10
The hotel was just what we needed for one night, perfectly placed for the Civic Theatre round the corner. As a family of 5, we appreciated the convenient location, but had some issues with paying for WiFi and parking after spending over $400 for the room.
Rooms
7.0
The rooms were comfortable and suited our needs for a family of 5. However, it was a bit bothersome to have to pay extra for WiFi and parking after already paying a high price for the room.
Service
7.0
As first-time guests, the staff went out of their way to assist us with last-minute New Year's Eve reservations and provided helpful sightseeing recommendations. However, there was a communication issue that led to us having to change rooms due to a mattress problem.
Location
8.0
The hotel's location was convenient, with easy access to various attractions and entertainment venues. We enjoyed the lounge area where guests could relax, although roadworks nearby were a bit disruptive.
Dining
8.0
The dining options were satisfactory overall, but we encountered shortages on some breakfast items. We did find the Spanish food particularly enjoyable before checking out.
Facilities
8.0
The hotel offers a range of facilities and amenities that met our needs during our stay.
Stephen
United Kingdom,
October
2023
8.0/10
The hotel had average-sized rooms with some noise issues but was overall great, offering a quiet, clean, spacious, and well-equipped space with comfortable beds and quality amenities. The service was amazing apart from a minor issue, with incredibly nice, attentive, and helpful staff. The location was excellent for my visit, close to Asian restaurants and the main shopping street in Auckland, with the Sky Tower and a variety of dining options nearby. The dining experience was good with tasty selections, even though it could improve at peak times. The facilities were satisfactory.
Rooms
8.0
The rooms were quiet, clean, spacious, well-equipped, and had comfortable beds and good quality amenities.
Service
9.0
The service was top-notch with extremely nice, attentive, and helpful staff, particularly the Concierge team.
Location
9.0
The location was excellent, near various dining options, Asian restaurants, and key attractions like the Sky Tower and the main shopping street in Auckland.
Dining
7.0
The dining experience was satisfactory, with tasty options available, especially liked the perfectly poached eggs.
Facilities
7.0
The facilities were adequate for a comfortable stay.
John
United States of America,
October
2023
7.8/10
My stay at the hotel was a mixed experience. The location was vibrant and convenient, but the rooms were outdated and in need of an upgrade. The service exceeded my expectations, although there were some issues with the bed configuration. The dining options were great, and the facilities provided added value to the overall stay.
Rooms
6.0
The room on the 20th floor was spacious with two queen beds, a good size bathroom, and a nice view of the Sky Tower.
Service
8.0
I was very satisfied with the service provided by the friendly and helpful staff. However, there was a mix-up with the bed configuration I had booked.
Location
9.0
The location was fabulous, close to buses, the train station, the University, and shopping areas.
Dining
8.0
The dining experience was great with plenty of options to choose from, including a breakfast buffet.
Facilities
8.0
Various facilities like room service, dry cleaning, housekeeping, laundry, a welcome drink, and tours/ticket assistance were available to enhance the stay.
Fiona
United Kingdom,
October
2023
7.8/10
The hotel offers clean and tidy rooms with a handy location, although they could have been slightly more spacious for the price. It shows signs of being a bit old and needing future refurbishment. The staff are accommodating and lovely, exceeding expectations with their helpfulness. The central location is convenient for exploring downtown Auckland, with a lively atmosphere close by, though it can get noisy. The dining experience varies in quality and pricing, with a wide selection available. Overall, it provides good value for its location and amenities.
Rooms
7.0
The rooms were clean and tidy, and the location was handy. However, having only one comfortable chair when there are two people was a bit inconvenient.
Service
9.0
The staff were all very accommodating and lovely, exceeding my expectations with their helpfulness. They even provided me with a map and explained how to get around the nearby areas.
Location
8.0
The hotel's location is quite good, near the shopping street, supermarket, and scenic spots. It's also very central for exploring downtown Auckland and the lively waterfront.
Dining
8.0
The dining experience offers a vast collection of fresh and canned fruit, yogurt, smoothies, cheeses, cold cuts, rolls, breads, pastries, cereals, and more, though prices could be a bit steep for some items.
Facilities
7.0
The hotel's facilities provide all the comforts at a value price, including conveniences like in-room signage.
convenient location
bit old
C.
United States of America,
September
2023
8.4/10
The hotel provided a large and spacious room with updated furniture, a comfortable sofa, and a terrific bed. While the credit card policy for the bond was inconvenient, the overall stay was satisfactory.
Rooms
8.0
The room was large and spacious, with plenty of storage and a good work area, along with a comfortable sofa and a terrific bed.
Service
9.0
The staff were friendly and helpful throughout my stay.
Location
9.0
The hotel is conveniently located in the city center, making it easy to access many attractions and amenities.
Dining
8.0
The dining experience offered a great selection of hot and cold food, making meals enjoyable.
Facilities
8.0
The facilities were well-maintained and met my needs during the stay.
Friendly staff
Inconvenient bond policy
Connor
United Kingdom,
September
2023
8.6/10
I had a fantastic time at the hotel, with great rooms and friendly service. The location was superb for exploring the city, although the dining options could be improved. Overall, a comfortable and convenient stay.
Rooms
8.0
The rooms were great, with a nice bathroom and cozy atmosphere.
Service
9.0
The staff was attentive and speedy, always ready to assist with recommendations and services.
Location
9.0
The hotel is super close to everything in downtown, making it easy to explore the city on foot.
Dining
8.0
The brunch spread was comprehensive, offering a great selection for a satisfying meal.
Facilities
9.0
The facilities were modern and well-maintained, enhancing the overall stay experience.
Charles
United Kingdom,
August
2023
7.6/10
My stay at the hotel was a real surprise. The room was spacious with good views, but unfortunately, it was small and didn't have any tea bags or coffee available. The service was a mix - some staff members were so friendly and helpful, but there was an incident of interviewing a potential employee in front of guests waiting for service, which felt unprofessional. The location was ideal for us despite the noise from the generators/fans, being very strategic and near downtown with easy access to attractions. Although the dining options had some flaws like running out of items, the variety was good and made for a comfortable stay.
Rooms
8.0
The room was spacious with good views but lacked tea and coffee.
Service
7.0
The staff was a mix of friendly and helpful but encountered some unprofessional behavior during an interview in front of guests waiting.
Location
8.0
The location was ideal for us, near downtown with strategic access to attractions despite noise from generators/fans.
Dining
7.0
The dining had its shortcomings like running out of items but provided a good variety overall.
Facilities
8.0
The facilities were satisfactory, offering necessary amenities for a comfortable stay.
strategic location
interview incident
Charlie
United Kingdom,
May
2023
9.4/10
The hotel exceeded my expectations with its nice and clean rooms, comfy beds, and complimentary bathroom toiletries. The executive suite was a pleasant surprise, and the overall experience was great. The service was excellent, with helpful and respectful staff going above and beyond to assist me. The location was convenient, close to everything I needed, and the intimate settings added a cozy touch. The dining experience was extraordinary, and the facilities were top-notch.
Rooms
9.0
The rooms were warm, clean, and had efficient amenities like an ample amount of towels. The beds and pillows were super comfy, and the executive suite exceeded my expectations.
Service
9.0
The staff provided excellent service, they were really helpful and respectful. They even helped me out when I missed connecting flights, and went the extra mile to keep my kid entertained.
Location
10.0
The hotel's location was close to everything I needed, with lovely intimate settings that made me feel right at home. The proximity to shopping facilities and restaurants was a big plus, making my stay very convenient.
Dining
10.0
The dining experience was extraordinary, one of the best I've had. The variety of dishes, including the hot wok options, was exceptional and truly delightful.
Facilities
9.0
The hotel facilities were excellent, providing everything I needed for a comfortable and enjoyable stay.
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